This guidance is for clinical commissioning groups (CCGs) and NHS England. It supports staff to involve patients and the public in their work in a meaningful way to improve services, including giving clear advice on the legal duty to involve.
The guidance links to an extensive range of resources, good practice and advice that will support staff to involve patients and the public. It highlights key participation principles, alongside themes such as working in partnership with others, including with ‘seldom heard’ groups to maximise the benefits and impact of involvement.
This guidance sets out 10 key actions for CCGs and NHS England on how to embed involvement in their work.