We need your help to make Ask Listen Do a success. We are planning a launch on social media from 25 June to 6 July 2018. Please support us by:
1) Tweeting: We support the #AskListenDo launch! About feedback, concerns and complaints for people with a learning disability, autism or both, families and carers.
2) Retweeting when others tweet about #AskListenDo launch
3) Tweet about something you can positively do to support #AskListenDo
4) Sharing details about #AskListenDo within your organisation bulletins.
5) Tell us good examples of #AskListenDo in action
Why are we doing this?
Everyone has the right to receive good quality education, care and support, and the right to say how they feel about the quality of care and support they get.
Ask, Listen, Do started from a realisation that feedback, concerns and complaints systems (and safeguarding and access to justice) do not seem to work as well as they should across education, health and social care for children and adults with a learning disability, autism or both and their families. We found this when we asked people and their families.
That reflects in part their journey through many complex systems in education, health and care and the many barriers and difficulties they face. The systems and processes are also very complicated. There is also not a good enough understanding about how to listen to families or children, young people and adults, and the reasonable adjustments needed to do that. People and their families are often not included or do not feel that feedback and other systems work for them and do not take part in them.
We must also acknowledge a perception that sometimes families can be seen as difficult and challenging which can get in the way of organisational listening and learning.
Who are we working with?
We are working with national partners, including the Local Government and Social Care Ombudsman, Parliamentary and Health Services Ombudsman, Directors of Adult Social Services, Local Government Association, Care Quality Commission, , Department for Education and others, along with families and people themselves to help all organisations make it easier for people and their families, children and adults, to give feedback, raise a concern and make a complaint and to know that it will make a difference through an Ask, Listen, Do approach and principles.
What do we want to do?
We are seeking to influence and change organisational behaviours and approaches through these principles, our own work and the work of the national partners in education, health and social care.
One example already is that NHS Improvement will include Ask, Listen, Do in their new learning disability standards which is to be issued soon. Another example is that the Department for Education commissioned Whole School SEND to work with families and NHS England to coproduce a guide to help make conversations about their children and young people count for all families in all schools.
We are also producing top tips for families to help empower them in understanding and dealing with these complex systems, and training and other resources to support organisations.
Please help us by joining our launch and helping us to make a difference to peoples lives.